Security Officer Appreciation Day Nomination For Outstanding Security Officer of the Year 2002 Criteria Purpose: To promote and encourage excellence in the security officer profession by recognizing the superior performance of specific security officers and supervisors during the past year. (October to September). Since the goal of this award is to recognize those security professionals who are to be regarded as role models for others in the industry, it is required that all nominees have consistently exhibited excellent attendance, have no documented disciplinary action and have successfully completed all mandatory training. NOMINEE'S FULL NAME & TITLE: NOMINATOR'S FULL NAME & TITLE: COMPANY ADDRESS AND CONTACT INFORMATION: Instructions: Please provide up to three examples for each criteria. Please cite examples in a manner that clearly demonstrates how the nominee's performance in each criteria has distinguished them among their peers. Please respond by either electronically or conventionally mailing a copy of this completed form to: Patrick Sharkey Guidant Corporation 3200 Lakeside Drive, Santa Clara, CA 95054. Job Performance 1. Comply, practice, and enforce contract guard company and client requirements such as fulfilling business objectives, policies and procedures. 2. Problem Solving: The nominee uses good judgment to mitigate issues. 3. Timeliness: The nominee's tasks/assignments are completed in a timely manner. 4. Quality of work: The nominee is consistently accurate in attention to detail in work product and tasks performed. 5. Communication The nominee clearly expresses ideas and directions (verbal and written) in both routine and emergency operations. Leadership 1. Works well without supervision. 2. Positive affect on staff morale. 3. Sets an example for others to follow. 4. Consistently demonstrates professional demeanor and behavior, especially while enforcing security standards and policy. 5. Takes responsibility for completing assigned and unassigned tasks as it relates to security Training and Continued Education 1. Demonstrates initiative in training. For example. The nominee has taken college, on-line, self-improvement, or professional certification courses such as First Aid/CPR Instructor, Haz Mat, Emergency Response courses or regularly engages in professional readings such as journals and trade publications. 2. The nominee has gained knowledge about security above and beyond what is required for his/her job. 3. The nominee has gained knowledge about security above and beyond what is required for his/her job. Customer Service 1. Tact and diplomacy: The nominee helps customers resolve issues cheerfully, without attempting to shift responsibility. The nominee routinely provides additional resolution steps and suggestions to customers. 2. Please provide documented customer comments about the nominee's performance. 3. Recognized as a role model for customer service. 4. The nominee exhibits a complete understanding of the client's business and is able to bring his or her knowledge of security into the customer community. Security Solutions 1. The nominee takes the initiative in order to identify and resolve potential security issues, thus improving overall site safety, security and customer service. 2. The nominee has identified discrepancies in security procedures or processes and has recommended appropriate solutions. Other Are there any significant actions that this officer has taken which, in your opinion, would uniquely distinguish him or her as a role model for other security professionals? How does the nominee add value to the customer? How does the nominee differentiate himself or herself in protecting property, people, and information? Community Service Is the officer involved in any volunteer programs within his/her community?